Production Time
Each item is handmade to order. Please allow 3–7 business days for production. This may vary based on volume, complexity, and quantity.
Production time for special styles is listed in the product description.
Rush Orders
For time-sensitive orders, email us at info@hushcrafts.com. All orders are processed in the order received. Express shipping only affects delivery speed.
Do you have stock?
We create each item upon order, ensuring a custom-made product. Add your measurements in the 'Enter Size' box or email us at info@hushcrafts.com.
How to Take Measurements & Choose the Size?
Use a string or cord to measure. For a detailed guide, click here. Enter your exact size in the 'Enter Size' box for the best fit.
How to Track My Order?
You’ll receive tracking info via email. Please allow 48 hours for the first scan.
Best Way to Contact Us
Email us at info@hushcrafts.com. We respond within 24 hours on business days, 48 hours on weekends/holidays.
How to Return/Exchange?
All sales are final unless there’s a quality issue or sizing error. Full return/replacement details here.
How to Cancel an Order?
Cancel within 24 hours of purchase. Orders in production or already shipped cannot be canceled.
How to Change an Order?
Changes can be made within 24 hours of purchase. Email us your order number and changes.
How to Replace/Repair?
Missing parts or broken components? Contact us for free repairs within 12 months.
Do I Have to Pay Duties and Taxes?
• US packages under $800: No duties/taxes
• EU & CA packages: No duties/taxes
• AU packages under 1000 AUD: No duties/taxes
For other countries, check with your local customs.