FAQs

No, creating an account is not required to place an order.

After you complete your purchase, we automatically create a temporary account for you to track your order history. To access it, simply sign in and set a password.

While creating an account is optional and not necessary for making purchases or exchanges, we recommend it for a more streamlined shopping experience.

We don't have a physical retail location at the moment.

Our products are exclusively available through our online store, allowing you to shop conveniently from anywhere.

Yes!

We offer custom-sized collars at no extra cost. However, please note that custom orders may take longer to process. Additionally, custom-sized collars are non-returnable and non-exchangeable unless there is a quality issue.

Absolutely!

We ship every order in plain, unmarked packaging without any branding or logos visible. To further protect your privacy, the return address simply indicates "shipping services."

For international shipments, a generic product description is required on the label for customs purposes, but we keep these details as discreet as possible.

Yes!

International shipping usually takes about 10–15 days, though exact delivery times can vary based on your selected shipping method and location.

Occasionally, delays may occur due to customs inspections, which are beyond our control.

Absolutely!

We offer free basic shipping to PO boxes and APO/FPO addresses.

Express delivery options through USPS are also available if needed.

Typically, we do not have regular public sales or discounts.

However, subscribers to our HushCrafts Email Club enjoy exclusive offers, discounts, and early access to new and limited edition products.

Additionally, we provide special pricing and promotions to our loyal customers who have opted to receive our emails.

You can also find occasional special deals and limited-time offers posted on our social media channels.

Coupons and discounts are not frequently offered, and are typically reserved for members of our email list and our most loyal customers.

If you'd like to join our email club and receive exclusive offers, please sign up through the form at the bottom of our website.

Yes!

We offer gold foiling based on your text request, directly applied to the collar. This customization is available for an additional $8 per order.

Simply enter your desired text when placing your order, and we'll take care of the rest!

Yes!

We offer engraving on all our products, including collars, anklets, and cuffs. Each engraving is available for an additional charge of $8 per item.