FAQs
Below FAQ are some common concerns of our clients before purchasing the items.
If you have other questions, please just send it to info@hushcrafts.com.
Frequently asked questions
Production Time
Since every item in our shop is carefully handmade to order, please allow 3–7 business days for production before your order is shipped.
Depending on order volume, item complexity, and quantity, this timeframe may occasionally be extended. We appreciate your patience and understanding.
Where is the engraving placed?
The engraving is typically located on the inner side of the collar. The exact placement may vary depending on the collar style. For most designs, it is discreetly placed near the base or along the inner edge to preserve the overall appearance. Rest assured, it will not affect the external look of the collar.
Time sensitive orders/ Do you accept rush orders?
The fulfillment time depends on our current workload.
If your order is time-sensitive, please reach out to us at info@hushcrafts.comto discuss your needs. Kindly note that all orders are processed in the order they are received.
Express shipping only impacts delivery speed and does not affect your position in the production queue.
Where is the workshop based?
We are a multicultural, multiethnic team, each bringing unique skills and talents united by a shared passion.
Our workshop is currently located in a small rural village in a diverse country, where we balance our craft with the tranquility of countryside living.
To learn more,please see here.
Do you have a stock?
We embrace the philosophy of slow fashion. Every piece is crafted in-house, custom-made, and produced only upon order, ensuring we only use what is necessary. We never overproduce.
This commitment allows for effortless personalization. Simply add your measurements in the 'Enter Size' box, or send them to info@hushcrafts.com, and we’ll create something uniquely yours—at no additional cost.
How to take measurements & Choose the size?
Measuring your neck or any part of your body is simple and straight forward. Even if you don’t have a measuring tape, you can use a piece of string or a thin cord to get accurate measurements. For a
detailed guide on how to measure correctly, please see here.
Once you have your measurements, please enter the exact size in the 'Enter Size' box. There’s no need to adjust for looseness or tightness, as this may lead to incorrect sizing. For different styles, especially designer pieces, we will tailor the fit based on your measurements to ensure the best wearing experience.
How soon will my order arrive?
Due to the ongoing full-scale war in Ukraine and the global trade tensions initiated by the US, international shipping is experiencing delays.
Standard:Shipping to the US takes 9-14 days.
Express: Shipping to the US takes 7-10 days.
Standard: Shipping to the EU and UK takes 9-12 days.
Express: Shipping to the EU and UK takes 7-10 business days.
Express: Shipping to Australia, Canada, and New Zealand takes 7-11 days.
Express:Shipping to other countries takes 8-10 days depending on the destination.
All European customs are also taking longer than usual to process and release shipments due to the conflict.
Full shipping information is available here.
How to track my order?
Once your order ships,you’ll receive an email with your tracking details. Please allow up to 48 hours for the initial scan to appear—this is standard, so there’s no need to worry if your package doesn’t show as 'in transit' right away.
Best way to contact us
For any questions or updates, please reach out to us at info@hushcrafts.com.
As a boutique operation, we personally respond to all inquiries within 24 hours on business days and within 48 hours on weekends and holidays.
How to Return/Exchange?
Due to the nature of handmade and crafted goods, SALES ARE FINAL (exceptions may apply). We offer prompt returns and exchanges in the event of quality issues or if the item is not made to the correct size.The full return/replacement guide here.
How to cancel the order?
If you wish to cancel your order, please request cancellation within 24 hours of purchase. We are unable to cancel orders that are already in production or have been shipped.
How to change the order?
You can make changes to the order within 24 hours after the purchase date. Please send a request by mail indicating the order number.
How to replace/repair?
If any parts are missing (such as spikes or studs) or if your item has a broken component (like a clasp, buckle, or ring), please contact us. Repairs are free of charge within 12 months of purchase.
Do I have to create an account before making a purchase?
No, creating an account is not required to place an order.
After you complete your purchase, we automatically create a temporary account for you to track your order history. To access it, simply sign in and set a password.
While creating an account is optional and not necessary for making purchases or exchanges, we recommend it for a more streamlined shopping experience.
Do I have to pay duties and taxes?
Packages to the US up to $800 USD not charged with any taxes and duties.
Packages to the EU and CA are not charged with any taxes and duties.
Packages to AU up to 1000 AUD not charged with any taxes and duties.
For information on taxes and duties in other countries please contact your local customs office or taxation authority.
Can I visit your retail store?
We don't have a physical retail location at the moment.
Our products are exclusively available through our online store, allowing you to shop conveniently from anywhere.
Do you offer custom-sized collars?
Yes!
We offer custom-sized collars at no extra cost. However, please note that custom orders may take longer to process. Additionally, custom-sized collars are non-returnable and non-exchangeable unless there is a quality issue.
How do we craft your collar after you submit your measurement?
Once you provide your neck measurement, we create three close-adjustable sizes:
- The center size matches your exact measurement
- The two surrounding sizes are +0.5 inch and -0.5 inch from your measurement
This ensures:
- A comfortable fit—not too tight and not too loose
- Flexibility for natural daily changes in neck size
- A clean look with subtle, practical adjustability
This method allows us to deliver a collar that fits you precisely and comfortably.
Can I have a symbol foiled onto a collar?
Yes!
We offer gold foiling based on your text request, directly applied to the collar. This customization is available for an additional $8 per order.
Simply enter your desired text when placing your order, and we'll take care of the rest!
Please note: Even if you enter your desired engraving text, we won't be able to process it unless you also select "YES / type below" in the Engraving option. Thank you for your understanding!
Is the packaging discreet when you ship orders?
Absolutely!
We ship every order in plain, unmarked packaging without any branding or logos visible. To further protect your privacy, the return address simply indicates "shipping services."
For international shipments, a generic product description is required on the label for customs purposes, but we keep these details as discreet as possible.
Do you ship internationally?
Yes!
International shipping usually takes about 10–15 days, though exact delivery times can vary based on your selected shipping method and location.
Occasionally, delays may occur due to customs inspections, which are beyond our control.
Can you ship to PO and APO/FPO addresses?
Absolutely!
We offer free basic shipping to PO boxes and APO/FPO addresses.
Express delivery options through USPS are also available if needed.
Do you offer any discounts or sales?
Typically, we do not have regular public sales or discounts.
However, subscribers to our HushCrafts Email Club enjoy exclusive offers, discounts, and early access to new and limited edition products.
Additionally, we provide special pricing and promotions to our loyal customers who have opted to receive our emails.
You can also find occasional special deals and limited-time offers posted on our social media channels.
I noticed there's a coupon field at checkout. How can I get a coupon or discount?
Coupons and discounts are not frequently offered, and are typically reserved for members of our email list and our most loyal customers.
If you'd like to join our email club and receive exclusive offers, please sign up through the form at the bottom of our website.