Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@hushcrafts.com.
- All
- Product Questions
- Contact Questions
Need Help?
Our catalog contains products of an adult nature. Purchasing from us confirms that you are over 18 years old and accepts these terms.
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Product Questions
All our products are handmade and made to order.
The standard production time for regular products is 5-10 business days,
while personalized/custom products take 15-20 business days.
We also have a limited stock of ready-to-ship items.
Cancellation is possible within 48 hours after placing an order.
Since our products are handmade and tailored to each customer's order, we initiate production promptly.
After 48 hours, a 50% refund is possible if the product has not been dispatched yet.
If you wish to cancel, contact us at info@hushcrafts.com. Orders that are already dispatched cannot be canceled.
Yes, you can make changes your orders within 24 hours after payment. Please contact us at info@hushcrafts.com, specifying your order number.
Yes, we do! You can provide your personal measurements or choose 'Custom Size' where applicable. Specify your measurements in the comments section of your order in the 'Cart.' Note that not all items can be custom-made.
We offer Hot Stamping Logo for most leather products. You can choose a name, initials, nickname, or a small phrase. Select the font, size, and location of the engraving on the product.
Yes, we use non-logo packaging to keep your order private. The real excitement begins when you open the box!
Contact Questions
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
